Science and Technology Park Company carries out training on building a high-performance service team and improving work skills

In order to improve the company's overall management and service level and create an atmosphere of learning for all employees, the Science and Technology Park Company organized collective internal training on September 15 and 16.From Bengbu Shangli Science and Technology Park, NantongShangli Science and Technology Park,Shanghai Science and Technology TransferNearly 50 people from the Shanghai Science and Technology Park, headquartered in Shanghai.

    On the first day of training, Teacher Zhou brought the course "Financial Management of Non-Financial Managers", which uses balance sheet interpretation and asset application strategies;Interpretation of income statement and profitability analysis;Financial analysis system and key operational controls;The explanation of business cycle and cash flow management is related to the actual situation of the industry. The lectures are vivid and the cases are rich, and the classroom atmosphere is very lively.Through this training, many colleagues in non-financial departments can understand more about the elements and core indicators of financial statements and correctly analyze financial data;Thinking more effectively and professionallyFinancial personnel communicate;Everyone said that they have benefited a lot from effectively controlling the costs and financial risks in the business operations.

《Financial management of non-financial managers》course

    The theme of the second day's training was "Entrepreneurship Service Communication". Through how to provide better services to entrepreneurs, how to help entrepreneurs realize their life dreams, and how to achieve win-win results while helping them. The focus is on explaining how to establish good relationships with entrepreneurs through communication, establish service standards and improve soft service capabilities. Experienced Teacher Tang effectively allows everyone to participate and master the training content through examples, demonstrations, interactions, etc.Let the staff of the Science and Technology Park understand the gap between the level of service communication and customer satisfaction;Master etiquette knowledge and skills in service communication;Assess current service standards and develop improvement services plans.

《Entrepreneurship service communication》course

    Corporate internal training is an important platform for managers and employees to continuously update their knowledge concepts, improve their mental models, improve their comprehensive quality, discover their own problems, and promote the continuous development of the company.I believe that we can grasp the essence of this training, constantly refresh ourselves in innovation and entrepreneurship work, and build a high-performance service team.

Contributed by the Ministry of Administration

Editorial report from the External Relations Department